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Key takeaways
SingleCare’s mission is to make prescriptions more affordable for people without insurance or whose insurance doesn’t cover certain drugs.
The author moved to Palm Beach, Florida, in September 2018 to join SingleCare’s contact center team.
As a workforce manager, the author ensures the contact center operates smoothly and efficiently, managing staff to handle call volumes and customer inquiries.
The author is personally motivated by the positive impact SingleCare has on reducing medication costs, reflecting on how it benefits individuals like their younger brother.
In the SingleCare Spotlight series, we highlight the people who make SingleCare possible. Whether they work to secure the best savings possible with our partner pharmacies or help send you cards through the mail, every employee at our company is focused on helping you save money on prescription medication.
I have a passion for companies that help people, and that’s what drew me to SingleCare: our mission to make prescriptions more affordable for people who don’t have insurance or whose insurance doesn’t cover a drug. I love that we can help people get the medications they need!
In September 2018, I moved from Connecticut—where I was born and raised—to Palm Beach, Florida, to join SingleCare’s contact center team in September 2018. I’ve always been open to following the right opportunity, and this was a really exciting role. I really enjoyed the team when I met them, so I decided to take the chance.
I’m a workforce manager at the contact center. Basically that means I work in the background to make sure it operates smoothly, and all of our customer calls are answered. I analyze trends and patterns in call volume to make sure we have enough staff. If we have any special events or marketing initiatives happening, I take that into consideration to anticipate the additional need. Then, I report on our performance and how we managed to do what we promised.
One of my younger brothers requires medications that cost a lot of money, so I think of him when I hear stories of how we reduce costs for customers (and yes, I’ve recommended SingleCare to him!). It makes what we do so much more meaningful to me.
At any one time, we have about 20 or 30 help desk specialists, ready to respond to your questions through phone, email, or chat in real time. The contact center is a really good environment. We have a lot of really passionate people from all different backgrounds. We’re many types of personalities that work together to make sure that it’s not only a great place to work, but also that we’re providing a great customer experience. If you need assistance, you can call us at 1-844-234-3057. We’re staffed 24/7, so we’re always here to help!